Frequently Asked Questions
Everything you need to know about your Sebago shopping experience.
How do I determine the correct shoe size?
Our footwear typically runs true to size. We recommend consulting our detailed Size Guide available on each product page, which includes international conversions and measurements in centimeters.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. Express options are available at checkout for faster delivery. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated automatically during the checkout process.
How should I care for my leather boat shoes?
To maintain the quality of your leather, we recommend cleaning with a damp cloth and applying a high-quality leather conditioner periodically. Avoid direct heat sources if your shoes get wet.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.